If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method. We'll provide you with a prepaid shipping label to return your product to us. Contact us and a member of the team will be happy to help.

Your products are protected from mechanical defect for 1 year from purchase. To learn more about our warranty HERE.

We take your privacy very seriously and will ensure that your personal information is always treated securely. To learn more about our Privacy Policy, click HERE.

Our HEPA filters are designed to last up between three and six months. How often you replace them, will depend on how frequently you use your device. If you use it daily, we recommend changing the filter every three months in order to ensure your device is working at peak performance.

Simply remove the base of the device by pulling it gently, the filter can then be pulled out. The replacement filter can then be inserted into the unit and the base replaced as shown below.